At ROLANGS RECORDS, we strive to provide you with the best shopping experience and ensure your satisfaction with our products. We understand that sometimes, returns and refunds are necessary. Please read our refund and return policy carefully to understand the guidelines and procedures for returning items and requesting refunds.

1. Eligibility for Returns and Refunds:

   • Items must be returned within 7 days of the delivery date.
   • The item must be in its original condition, unopened, and undamaged. We cannot accept returns for items that have been opened, used, or damaged by the customer.
   • Digital downloads, including music files and online streaming services, are not eligible for returns or refunds.

2. Return Process:

   • Prior to returning an item, please contact us at store@rolangsrecords.com / +91 7217896913 to initiate the return process and obtain a Return Merchandise Authorization (RMA) number.
   • Clearly write the RMA number on the package containing the returned item(s).
   • Customers are responsible for the return shipping costs unless the return is due to an error on our part (e.g., wrong item shipped or item arrived damaged).
   • We recommend using a trackable shipping method to ensure the safe return of the item(s). We are not responsible for lost or damaged return shipments.

3. Refund Process:

   • Once we receive the returned items and verify their eligibility, we will process the refund within 10-12 business days.
   • The refund will be issued in the same form of payment used for the original purchase unless otherwise specified by the customer.
   • Please note that it may take additional time for the refunded amount to appear in your account, depending on your financial institution’s policies.

4. Non-Returnable and Non-Refundable Items:

   • Gift cards or vouchers purchased from our store are non-returnable and non-refundable.
   • Clearance or sale items are generally non-returnable and non-refundable unless otherwise specified.

5. Damaged or Defective Items:

   • If you receive a damaged or defective item, please contact our customer support team immediately. We will provide assistance in resolving the issue promptly.

6. Order Cancellations:

   • If you wish to cancel an order, please contact us as soon as possible. We will make every effort to accommodate your request. However, if the order has already been shipped, the return process outlined above will apply.

Please note that ROLANGS RECORDS reserves the right to modify this refund and return policy at any time without prior notice. We recommend reviewing this policy periodically for any updates or changes.

If you have any questions or concerns regarding our refund and return policy, please reach out to our customer support team, and we will be happy to assist you.

Thank you for shopping with ROLANGS RECORDS. We appreciate your support of our business and hope you enjoy your music purchases!